General conditions

Terms and Conditions for https://ohlalacharlotte.com with Pickup and Delivery Service

Welcome to our online patisserie. These terms and conditions apply when you use our website, order products, or use our pickup and delivery services. By using our services, you agree to these terms and conditions.

Orders and Payments:

By placing an order, you agree to pay the stated price for the products and any delivery charges.
Payments must be made using the payment methods available on our website.

Pickup and Delivery Service:

We strive to have your order ready for pickup or delivery at the agreed upon time. However, unforeseen circumstances may cause delays.
Specific delivery regions and times apply to deliveries. Please check availability in your region before ordering.

Cancellation and Refunds:

Orders cannot be canceled. However, you can choose a new date for your pickup or delivery.

We offer a delivery service and take 100% responsibility for the arrival of your order in perfect condition. However, in the case of pickup, once the order leaves our professional kitchen, we are no longer responsible for how it is transported and stored before it is consumed.

We are committed to high quality products. However, should you encounter a problem, please contact us within a reasonable period of time.

Our liability is limited to the purchase price of the products in question.

Intellectual Property:

All content on our website, including logos, images and text, is our property and protected by copyright and other intellectual property rights.

Privacy:

Our privacy policy describes how we collect, use and protect your personal information. By using our services, you agree to this policy.

Changes to the Terms and Conditions:

We reserve the right to change these terms and conditions at any time. Any changes will be published on our website.

Contact:

If you have any questions about our terms and conditions, please contact us at info@ohlalacharlotte.com or ohlalacharlottexxx@gmail.com.